Our specially trained staff of Pediatric Registered Nurses are available throughout the day to answer your questions. If the nurse is unable to answer your question, they will consult with your physician or one of their colleagues, and the appropriate staff member will get back to you with an answer.
The nurses are often flooded with calls from concerned parents. If your call is an emergency, alert our staff when you first call, so that we may handle your call properly. If you should reach the voicemail, please leave a message. Messages left on the nurses urgent line are checked hourly (often times they are checked even more frequently), and one of our nurses will get back to you promptly. Messages left on the nurses non-urgent line (ie: potty training issues, behavioral issues) are checked occasionally throughout the day, but you may not hear back for 24 hours.
Travel Immunization Visits
The nurses, in conjunction with their secretary, are responsible for travel visits. It is very important that you inform the nurses of your intended trip at least one month ahead of time. This will give them time to retrieve the necessary data on any required travel immunizations, using the resources from the Centers for Disease Control. Parents may also visit the Traveler's Rapid Health Information Portal to view helpful travel recommendations. Once the travel work up is complete, the nurses department will call you to schedule an appointment to review all information and administer any vaccines/medication.
We will need the following information:
- Dates of departure and return (including total length of stay)
- Country to which your child is traveling
- Cities to which your child is traveling & type of area (city vs rural area)
If you need to obtain travel immunizations urgently, the travel clinics at Lawrence Memorial Hospital or Passport Health may be able to help. Please contact them to inquire about their services, hours, or payment and billing options.
Traveler's Health Services - Lawrence Memorial Hospital of Medford
170 Governors Avenue, Medford, MA 02155
Phone 617-418-3675, Fax 781-939-5755
600 West Cummings Park Suite 1300, Woburn, MA 01801
Requests for refills can be submitted online anytime via MyChart, or by calling the office. Upon calling the main number, you can ask a staff member to connect you with the pharmacy line for prescription refills. In your message, please be sure to include: patient's name, date of birth, person requesting the refill, name of medication being requested, dosage, pharmacy name and address, and number at which you may be contacted in case of questions or problems. Most prescription refills may be requested and completed during our regular office hours, Monday thru Friday. It may take up to twenty four hours for requests to be completed so please plan accordingly.
Patients requesting refills on medications prescribed by specialists should contact their specialist for these refills, as they know these medications and their interactions best. Please be aware that specialists do not always have someone covering their practice while away, and such requests may take several days. Plan accordingly for medications you may need renewed by your specialist.
Please be aware that certain medications require more frequent office follow ups. You may be asked to make an appointment in order for your medication to be renewed.
Stimulant medications used to treat ADHD are classified as Schedule II drugs by the US Drug Enforcement Administration due to their potential for misuse and abuse. We require strict compliance with the policies outlined here.
- We require regular appointments to monitor progress.
- Refills of stimulant medications will only be approved by the prescribing provider. This means refills should be requested with at least three days advanced notice. We suggest setting an alert on your cell phone or signing up for refill reminders at your pharmacy to help remind you. Refills should be requested monthly, and we will not provide any prescriptions for extended supplies of stimulant medications.
- Prescriptions for stimulant medications need to be picked up in the office, and cannot be faxed, mailed, or verbally called to the pharmacy. We require a license to identify the individual picking up the prescription.
We are unable to refill prescriptions for medications prescribed by other medical providers. We reserve the right to discontinue prescribing medication at any time if we feel the patient has broken any contract condition.
Health forms are published to MyChart within 24 hours of your child's physical exam. You are able to print/save so that copies are readily available at any time. During the summer months, there is a high volume of college and other health forms. Please be patient - at this time, it can take up to 7-10 days for a form to be completed. For this process to be as efficient as possible, make sure that you have filled out all information that you can (ie: name, date of birth, etc.) before handing it in to the nurses for completion.
MA Immunization Information System - effective January 2016
We are pleased to announce that our office is now participating in the Massachusetts Immunization Information System (MIIS). The MIIS is the new statewide, electronic record-keeping system (or registry) that keeps track of your immunizations (shots). This new system will help us keep complete and accurate records of the shots that you or your children get from any doctor or healthcare provider in Massachusetts. It was developed by the Immunization Program at the Massachusetts Department of Public Health. Our startup with the MIIS is January 2016. Please note that although immunizations given in the past are not currently available, our vendor is working to correct this issue.
The MIIS will eventually:
- keep all of your immunization information together in one place for you & all your healthcare providers
- allow providers to review which shots you and your children are due for and when
- find immunizations given by other providers (such as flu shots or past providers)
- allow other certified users (such as school nurses) to see your vaccines so they don’t need to ask you to ask your primary care for a copy
Immunization registries like the MIIS help healthcare providers make sure that everyone is up-to-date on their immunizations with the goal to keep us all healthy and prevent the spread of harmful disease. The system has been created according to state law, which requires that healthcare providers who give immunizations report them to the MIIS. All information in the MIIS is kept confidential. You may choose to limit the providers who may see your or your child’s shot records in the MIIS. However, if you do choose to limit who can view your/your child’s shot history, we may be unable to give you a complete and accurate record of your/your child’s shots.
More information about the MIIS is available from the office. You may also visit the MIIS website or contact the Massachusetts Immunization Program at 617-983-6800 or 888-658-2850.