Careers at Woburn and North Andover Pediatrics

Woburn Pediatric Associates LLP (WPA), a physician-owned practice for 50+ years, is looking for several full-time Patient Access Coordinators to be a primary point of contact for our patients/families and take a proactive role in the efficient operations of our practice. 

The team member in this position is often responsible for the first impression a patient/family has of our practice – keep in mind that we only have one chance to make a great first impression! 

The proactive & collaborative healthcare professional in this 35 – 40 hrs/week role will:

• Handle incoming phone calls, directing calls to appropriate staff.
• Support families in scheduling patient well-visits and sick appointments.  
• Interview patients to complete required documents, case histories and forms including intake and/or insurance forms.
• Assist patients/families post-visit by scheduling follow-up tests, procedures, diagnostic appointments, surgeries or medical consultations.
• Receive and reroute messages or documents coming into the practice (e.g. lab results, specialist apt confirmations) to appropriate staff.
• Retrieve phone messages and forward calls through the EMR in a timely manner.
• Transmit correspondence or medical records by mail, email or fax.
• Handle prescriptions, faxes & forms generated by Providers.
• Meet or exceed the Practice’s Standards of Care.
• Protect the Practice’s value by keeping information secure and maintaining patient confidentiality as mandated by HIPAA regulations.

Skills & Qualifications

• High school/trade school diploma or equivalent required.
• Some college education as plus.
• Experience working with healthcare practice or hospital & familiarity with basic medical terminology preferred.
• Prior experience with electronic medical records (EMR) system required; prior experience with Epic is a plus.
• Strong listening, interpersonal communication and customer service skills required.
• Attention to detail & excellent written communication skills.
• Ability to work collaboratively as part of a team.
• High level of professionalism.
• Demonstrates integrity and strong work ethic.
• Proven track record of excellent attendance & punctuality.