We want every family to be able to use this website and reach our care, whatever device they’re on and whatever help they need to do it.
The website
This site is built to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. In practice that means we aim for the site to work with a screen reader, to be navigable by keyboard alone, to hold up when text is enlarged, and to keep enough contrast to be readable in ordinary conditions.
Accessibility isn’t something a website is finished with. As pages change we keep checking, and where we find something that doesn’t meet the standard we fix it.
Documents
Many of our forms and handouts are PDFs, and some of the older ones are scans of printed documents that a screen reader can’t read aloud. If you need any of them in another format — large print, plain text, or read to you over the phone — call the office and we’ll sort it out. There’s no charge and you don’t need to explain why.
At the office
Both offices are wheelchair accessible. If your child needs something to make a visit work better — a quieter room, a particular time of day, extra time, or help getting in from the car — tell us when you book rather than on the day. We would much rather know in advance.
If you need an interpreter, including ASL, let us know when you book and we’ll arrange one. Interpretation is provided at no cost to you.
Telling us about a problem
If part of this site doesn’t work for you, we’d like to know — it’s the fastest way it gets fixed. Tell us the page and what happened, and we’ll come back to you.
- Woburn — (781) 933-6236
- North Andover — (978) 557-5712
- Or use our contact page
We also link out to other organizations’ websites and documents — the CDC and the American Academy of Pediatrics among them. We don’t control those sites and can’t speak for how accessible they are, but if a link we’ve given you is unusable, tell us and we’ll find you the information another way.